If the new red dongle appears not to be working correctly, then please ensure no other dongles are connected to the same PC. 

If you are upgrading then please remove the older blue dongle and replace it with the new red dongle.

                    

Only one dongle can connected to the PC. 

If you need to connect a Titan and a TruBurst to the same PC then please contact us via the web: 

http://appsupport.james-heal.co.uk/support/login